Refund and Returns Policy - Maskottchen Kostume

1. Damaged, faulty or incorrect goods shall be reported immediately within 24 hours of delivery.
  This includes Mascot clothing and printing errors.
2. No special items (Non Stock Lines- Bespoke Costumes) will be accepted back for credit.
3. We will not be held responsible should the mascots be damaged, marked or soiled due to the performers not caring for the mascot costumes, it is the buyers responsibility to ensure a duty of care and attention and make their performers aware of these duties

1. All deliveries of goods must be inspected at time of delivery and the delivery driver’s paperwork must be clearly marked as Damaged or Items Missing.
2. If any order is received short or damaged, notification must be received within 24 hours of delivery (to allow for courier claims).

1. Any client that cancels an order when in production will be charged at the full cost of the mascot costume.
2. Deposits are non-refundable once we have started production.
3. All delivery dates are given in good faith, we will not be held responsible for late deliveries should clients make last minute changes or through us receiving clients artwork at late stages beyond reasonable time frames.

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